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You’re all set to enjoy your benefits from
the Affordable Connectivity Program!
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Program Details
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The Affordable Connectivity Program
(ACP) is a government subsidy created to
help reduce costs of cellular service. If you
choose to enroll in ACP through another
provider you will lose the benefits of
your
current service plan.
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Remember
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To keep your Affordable
Connectivity
Program active, you must make a call, send
a text, or use Data (without Wi-Fi) at least
once every 30 days.
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| Text∆ HELP
to
611611
for
Fast
Answers |
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Self-help service that lets you process transactions
like adding airtime or
checking your balance. Get information,
troubleshoot any issue or reach a representative, all through text messaging!
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| Customer Care &
Technical Support |
Need help with our website or service?
Please call us first!
1-800-SafeLink
(1-800-723-3546)
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Verizon Compliance Hotline
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Have questions or concerns about potential
fraud or other misconduct associated with our
ACP or Lifeline program? Please call our parent
company Verizon’s Compliance Hotline.
ethics@verizon.com
1-844-894-8433
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FCC Contact Center
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Need to talk to someone about your Affordable
Connectivity
Program (ACP) eligibility or the status of
your application?
1-877-384-2575
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If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable
Connectivity Programs,
our Compliance Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously
to Verizon, our parent company.
ΔMessage and Data rates may apply.
Please refer always to SafeLink’s Privacy Policy at
safelinkwireless.com/privacypolicy
and to the latest Terms and Conditions of Service at safelinkwireless.com/termsandconditions.
‡Video typically streams at DVD quality.
*Dial up to 15 unique landline and mobile numbers (in select destinations only,
which are subject to change at any time) each 30-day cycle. Calls must originate
from the US or Puerto Rico; no international roaming allowed. Terms and Conditions at SafeLink.com
**Your Hotspot or BYOP service can only be activated
where Service is available,
offered, and supported by SafeLink. Services are provided at SafeLink’s discretion.
Compatible device required.
Unused balance will not carry over from month to month. A month equals 30 days.
SafeLink Wireless® is supported by Lifeline and the Affordable
Connectivity
Program (ACP). LifeLine is a government benefit program. Only eligible consumers
may enroll in LifeLine. LifeLine and ACP supported service is non-transferable and
limited to one per household. Documentation of income or program participation
may be required for enrollment. ACP is a government benefit program operated by
the Federal Communications Commission. Households may be
eligible for ACP if
they are qualified for Lifeline, free or reduced-price school lunches or breakfasts,
Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a
Pell Grant, or have income less than or equal to 200% of the Federal Poverty
Guidelines. SafeLink customer service may be reached at 1-800-723-3546. Service
is subject to the SafeLink Terms and Conditions. If
your ACP plan includes any
unlimited service, we reserve the right to review your account for usage in violation
of the SafeLink Terms and Conditions. All services are provided by TracFone Wireless Inc.
When you purchase, activate, or use a SafeLink phone or SafeLink Wireless
services, you agree to
comply with the latest Terms and Conditions of
Service, which are subject to change without notice.
Please refer always to the latest Terms and Conditions of Service at SafeLink.com.
SafeLink® is a registered trademark of TracFone Wireless, Inc., a Verizon company. ©##year## TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved.
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