Your FREE benefits are at risk!
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Dear ##first_name##,
You have not used your SafeLink phone to make a call, send a text, or use your data (without Wi-Fi) in nearly 30 days. The ACP and Lifeline program require that customers must use their free service to remain enrolled in the ACP and Lifeline programs.
We’d
hate for you to lose your Lifeline and the Affordable Connectivity Program (ACP) benefits, and urge you to use your SafeLink phone within the next 15 days to avoid being de-enrolled. |
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| Use your SafeLink phone to stay enrolled. Call us 1-800-723-3546 today if you are experiencing a problem with your
service! |
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| Text∆ HELP
to
611611
for
Fast
Answers |
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Self-help service that lets you process transactions like adding airtime or
checking your balance. Get information,
troubleshoot any issue or reach a representative, all
through text messaging!
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| Customer Care &
Technical Support |
Need help with our website or service?
Please call us first!
1-800-SafeLink
(1-800-723-3546)
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Verizon Compliance Hotline
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Have questions or concerns about potential
fraud or other misconduct associated with our
ACP or Lifeline program? Please call our parent
company Verizon’s Compliance Hotline.
ethics@verizon.com
1-844-894-8433
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FCC Contact Center
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Need to talk to someone about your Affordable
Connectivity Program (ACP) eligibility or the status of
your application?
1-877-384-2575
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TracFone Wireless,
Inc. offers plans under its brands that can be supported by
Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is a
government benefit program. Only eligible consumers may enroll in Lifeline. ACP is
a government benefit program operated by the Federal Communications
Commission. Households may be
eligible for ACP if they are qualified for Lifeline,
free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition
Program for Women, Infants and Children (WIC), a Pell Grant, or have income less
than or equal to 200% of the Federal Poverty Guidelines. Lifeline and ACP
supported services are
non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your
information with the Universal Service Administrative Company to ensure the proper
administration of these programs. You authorize us to communicate any information
provided to us to the
Universal Service Administrative Company for the purpose of
providing the Lifeline and/or ACP benefit to you. If you currently receive ACP or
Lifeline from another provider and you enroll in those programs with us, your other
ACP and/or Lifeline benefit with the other provider will be terminated. You are not
required to
enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP.
You may choose to enroll with us in ACP, Lifeline, or both or you may choose
another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and plan that
you select. All
services are provided by TracFone Wireless Inc., a Verizon company.
The service upload/download speeds and data caps vary based on the available
Lifeline and/or ACP qualifying plan that you select and the capabilities of your
device; please visit https://www.safelinkwireless.com for information of available plans, their terms and conditions, and a list of available connected devices which you may purchase. ACP Customer service may be reached at 1-833-333-9227. Upon the conclusion of the ACP benefit, if you choose to continue to use our service, it will be subject to the regular rates, terms, and conditions for the plan you select.
If you have any concerns or
questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
ΔMessage and Data rates may apply. Please refer always to SafeLink’s Privacy Policy at safelinkwireless.com/privacypolicy and to the latest Terms and Conditions of Service at safelinkwireless.com/termsandconditions.
When you purchase, activate, or use a SafeLink phone or SafeLink Wireless services, you agree to
comply with the latest Terms and Conditions of Service, which are subject to change
without notice. Please refer always to the latest Terms and
Conditions of Service at SafeLink.com. SafeLink is a registered trademark of
TracFone Wireless, Inc., a Verizon company. © ##year## TRACFONE 9700 NW 112th Avenue, Miami, FL 33178. All rights
reserved. Unsubscribe
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