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Dear SafeLink Customer,
We’re writing to share some important news from the Federal Communications Commission (FCC) that may affect your current ACP benefits. The FCC has announced that since
Congress has failed to continue to provide funding, the Affordable Connectivity Program (ACP) may be nearing its end.
You can help save your benefits by telling your Congressional representatives how valuable ACP is to your family. We’ve made it easy for you by drafting an email (which you can
change) by clicking here: |
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We understand this might be concerning, and we want to assure you that we're here to support you.
Since you are currently an active ACP customer, you’ll continue to enjoy your ACP benefits until the program’s funding runs out. We’ll keep you
updated through emails and text messages as we learn more about the timeline. If Congress fails to provide ACP funding, you will be responsible for selecting another service of your choice or canceling your service.
At SafeLink, we deeply value your loyalty and understand how important affordable service is
to you and your family. We’re committed to keeping you connected, and we'll be exploring available options to ensure you have continued access to quality service.
Remember, YOU can help save your benefits by telling your Congressional representatives how valuable ACP is to your family. All it takes is
an email or call to Congress. Please do this for you! |
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ΔMessage and Data rates may apply. Please refer always to
SafeLink's Privacy Policy at safelinkwireless.com/privacypolicy and to the latest Terms and Conditions of Service at safelinkwireless.com/termsandconditions.
TracFone Wireless, Inc. offers plans under its brands that can be supported by
Lifeline, the Affordable Connectivity Program
(ACP), or both. Lifeline is a
government benefit program. Only eligible consumers may enroll in Lifeline. ACP is
a government benefit program operated by the Federal Communications
Commission. Households may be eligible for ACP if they are qualified for Lifeline,
free or reduced-price school lunches or breakfasts, Special
Supplemental Nutrition
Program for Women, Infants and Children (WIC), a Pell Grant, or have income less
than or equal to 200% of the Federal Poverty Guidelines. Lifeline and ACP
supported services are non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our
sharing your
information with the Universal Service Administrative Company to ensure the proper
administration of these programs. You authorize us to communicate any information
provided to us to the Universal Service Administrative Company for the purpose of
providing the Lifeline and/or ACP benefit to you. If you
currently receive ACP or
Lifeline from another provider and you enroll in those programs with us, your other
ACP and/or Lifeline benefit with the other provider will be terminated. You are not
required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or
both or you may choose
another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and plan that
you select. All services are provided by TracFone Wireless Inc., a Verizon company.
The service upload/download speeds and data caps vary based on the
available
Lifeline and/or ACP qualifying plan that you select and the capabilities of your
device; please visit https://www.safelinkwireless.com/ for information of available
plans, their terms and
conditions, and a list of available connected devices which you may purchase. ACP
Customer service may be reached at 1-833-333-9227. Upon the conclusion
of the
ACP benefit, if you choose to continue to use our service, it will be subject to the
regular rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available
24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
When you purchase, activate, or use a SafeLink phone or SafeLink Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change without notice. Please refer always to the latest Terms and
Conditions of Service at SafeLink.com. SafeLink is a registered trademark of
TracFone Wireless, Inc., a Verizon company. © ##year## TRACFONE 9700 NW 112th Avenue, Miami, FL 33178.
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